How the Claims Process Works
You tell us what happened.
Call us on 1300 824 929, email your broker, or use the form — whichever is easiest for you. We'll ask a few quick questions to understand the situation and what's needed next.
2. We lodge the claim with your insurer on your behalf.
As your broker, we act for you, not the insurer — we handle the paperwork and the back-and-forth so you don't have to.
We follow things up with your insurer, and keep you informed.
We track the claim's progress with the insurer and let you know if anything further is needed from you, rather than leaving you to chase updates yourself.
The claim is settled.
Once the insurer makes a decision, we'll talk you through the outcome and next steps — including what to do if you have questions about the result.